1. What is Dust Master?
Dust Master is an online platform that connects customers with professional service providers for home cleaning, plumbing, electrical work, carpentry, appliance repair, and other home services.
2. How does Dust Master work?
Customers can visit our website, choose a required service, book an appointment, and a verified service provider will be assigned to complete the job at their preferred location.
3. Is Dust Master available in my city?
Currently, Dust Master operates in multiple cities. Please enter your location on our website to check service availability in your area.
4. Are the service providers verified?
Yes, all service providers on Dust Master go through a strict verification process, including background checks and skill assessments, to ensure quality and reliability.
5. How do I contact customer support?
You can reach our customer support via email at support@dustmaster.in or call our helpline at +91- 8115426344 during business hours.
6. How do I book a service?
To book a service:
1 : Visit dustmaster.in
2 : Choose your required service
3 : Select a date and time
4 : Enter your contact details and address
5 : Confirm the booking
7. Can I reschedule or cancel my booking?
Yes, you can reschedule or cancel your booking through your account dashboard. Cancellation policies may vary depending on the service provider, and charges may apply.
8. How do I make a payment?
We accept multiple payment options, including:
Cash on delivery (COD) for selected services
9. Are there any hidden charges?
No, we believe in complete transparency. The final price displayed at the time of booking includes all applicable charges.
10. How are service professionals selected?
All professionals are selected based on experience, background verification, and quality assessments. We ensure only skilled professionals join our platform.
11. Do service providers bring their own tools and materials?
Yes, most service providers carry their tools. However, if any additional materials are required, they will inform you in advance.
12. What if I’m not satisfied with the service?
If you’re not satisfied, you can contact our support team, and we will take the necessary steps to resolve the issue, including refunds or re-servicing.
13. How do I give feedback about a service provider?
After the service is completed, you will receive a feedback link via SMS/email to rate and review the provider.
14. How do you ensure hygiene and safety?
We follow strict hygiene protocols, and all professionals are trained to maintain cleanliness, wear masks, and use sanitizers during service.
15. Do you offer corporate or bulk service packages?
Yes, we provide special packages for offices, housing societies, and bulk bookings. Contact us at info@dustmaster.in for customized solutions.